Exchanges and returns

Weis Spain offers you the possibility of returning your purchase within 30 calendar days following confirmation of product delivery.
The logistical costs arising from the return will be covered by Weis Spain if it is a shipping error; otherwise, the costs will be borne by the customer.
To process a return, exchange, or refund, please log in here with your order number and email address or mobile phone number. It is essential that the product, its accessories, and accompanying documentation are in perfect condition and in their original packaging. It is your responsibility to properly package the product to prevent damage during shipping.
Once we receive the return shipment, our staff will check that everything is in the same condition as when it was sent and will proceed to exchange or refund the value of the returned products within 10 business days of confirmation, all in accordance with the payment method you chose when making your purchase (credit card, bank transfer, etc.).

Customized or made-to-measure products do not have a guarantee of exchanges or returns.

For more information, please contact us at postventa.eu@weis.run